GENERAL CONTRACTUAL TERMS AND CONDITIONS FOR THE SALE OF TOURIST PACKAGES

1) INTRODUCTION – THE NOTION OF TOURIST PACKAGE

Given that:

a) Legislative Decree No. 111 of 17.3.95, implementation of Directive 90/314/EC, provides for the protection of the consumer that the organizer and the seller of the package, to whom the consumer turn, must be in possession of the administrative authorization to carry out their activities (Article 3 / 1 letter a Legislative Decree 111/95).

b) the consumer is entitled to receive a copy of the sale contract for the tourist package (under Article 6 of Legislative Decree 111/95), which is essential document for any access to the Guarantee Fund referred to in Article 18 of these general Terms and Conditions.

 

The notion of  ‘tourist package’ (Article 2 / 1 Legislative Decree 111/95) is as follows:

The packages refer to travel, holidays and “all inclusive” circuits, resulting from the prearranged combination of at least two of the items listed below, sold or offered for sale at a flat rate price, and lasting more than 24 hours or extending over a period of time including at least one night:

a) transport;

b) accommodation;

c) tourist services not ancillary to transport or accommodation (omitted) … that constitute a significant part of the “tourist package”.

 

 2) LEGISLATIVE SOURCES
The contract for the sale of the package, is regulated not only by these general conditions,but also  by the terms indicated in the travel documents delivered to the consumer.  This contract, whose object may include  to provide services in the country and/or abroad, will also be regulated by the provisions – as applicable – of Law No. 1084 of 27/12/1977 ratifying and implementing the International Convention on Travel Contracts (CCV) signed in Brussels on 23.4.1970 and by the above-mentioned Legislative Decree 111/95.

 

3) MANDATORY INFORMATION REQUIRED – TECHNICAL DATA SHEET
The organizer has the obligation to implement in the catalog, or  in the program not included in the catalog,   a technical data sheet. The elements required to be included in the technical sheet of the catalog, or of the program out of the catalog, are:
a) references to the administrative authorization of the organizer;
b) references to the civil liability insurance policy;
c) the period of validity of the catalog or out-of catalog program;
d)  reference exchange rate for the purposes of currency adjustments: day or value;

4) RESERVATIONS

The reservation request must be made ​​on the appropriate contractual form, in the case of electronic settings, fully completed and signed by the customer,who will receive a copy. The acceptance of a reservation is considered complete, resulting in the conclusion of the contract, only when the organizer sends specific confirmation, including possibly  by electronic means, to the client at the  selling travel agency.

Details of the tourist package not contained in the contract documents, brochures or other means of written communication, will be provided by the organizer in  timely manner before the trip, in fulfillment of the organizer’s established obligations as from the Legislative Decree 111/95 .

5) PAYMENT
The registration fee, or the individual cost of booking, to cover the administrative rights, is established to be € 25.00.
The extent of the advance, which is established to be 25% of the price of the tourist package, plus the registration fee and possibly any insurance fee, is payable on booking or on commitment to purchase. Within 15 calendar days before departure, the balance must be paid. Failure to pay the above amounts by the dates set out above,  constitutes express decisive clause, such to determine, by the intermediary agency and / or the organizer, the cancellation of the contract.

6) PRICE

 

The price of the tourist package is determined in the contract, with reference to what is stated in the catalog or in the program out of catalog and to any updates of these  catalogs or out-of-catalog programs subsequently added .  It can be changed up to 20 days before departure and only in consequence of changes in:

 

– transportation costs, including the cost of fuel;

 

– dues and taxes on certain types of tourist services such as levies, landing fees, disembarking or embarking fees at ports and airports;

 

– the exchange rates applied to the package in question.

 

For these changes we will refer to the exchange rates and the above costs that are in force at the date of publication of the program as therein stated in the catalog or on the date shown in the  above possible updates.

 

Fluctuations will affect the global prices of the tourist package in the percentage expressly indicated in the catalog or the out-of-catalog program.

 

 

7) CANCELLATION BY THE CONSUMER

 

7.1) Cancellation without penalty.

 

The consumer may cancel the contract without paying penalties in the following cases:

a) increasing the price referred to in Article 6 above, in excess of 10%;

b) significant modification of one or more elements of the contract that can be objectively construed  as fundamental for the fruition of the tourist package as a whole and proposed by the organizer after the conclusion of the contract itself  but before departure and not accepted by the consumer.

In the cases mentioned above, the consumer has the right either:

a) to take advantage of an alternative tourist package at no extra charge or with the restitution of the price difference, if the second package has a value lower than the first;

b) or to the refund of the price already paid. Refund must be made ​​within seven working days following receipt of the request for reimbursement.

The consumer must communicate his decision (to accept the change or  to cancel) no later than two working days from the moment he received the notice of increase or change. In the absence of express notice within such period, the proposal made by the organizer is considered accepted.

7.2) Cancellation with penalties.

 

The consumer who withdraws from the contract prior to departure outside of the conditions listed in the first paragraph, will be charged – regardless of the payment of the account – in addition to the registration fee and any insurance premium, the following penalties:
  • up to 30 calendar days prior to departure: no penalty;
  • 29 to 15 calendar days prior to departure: 25% of the attendance fee;
  • from 14 to 8 calendar days prior to departure: 50% of the attendance fee;
  • within 7 calendar days prior to departure: 75% of the  attendance fee.
No refund will be given to the customer in the following cases:
  • no-show, that is,  not being present on the day of arrival without giving prior written notice to the organizer,
  • interruption of travel or residence,
  • impossibility to make the trip due to lack or irregularity of foreign travel documents or any other fulfillment necessary to carry out the trip.
The withdrawal from bookings that involve  reservations of airline, ship  or train transportation, are subject insofar as transportation, to the penalties provided by the individual carrier.
In the case of pre-formed groups, such fees will be agreed upon from time to time at the moment of  undersigning the contract.

 

8) MODIFICATION OR CANCELLATION OF THE TOUR PACKAGE BEFORE DEPARTURE

 

8.1) Modifications required by the customer

 

The changes requested by the customer prior to departure, after the booking is confirmed, do not bind the organizer in cases where such modifications can not be satisfied.

 

In any case, the requests for changes related to the reservation owner, hotel accommodation and treatment will result for the consumer, in the fixed charge of € 25.00, non-refundable in case of  cancellation.

 

Modifications related to: change of hotel complex, departure date, reduction in the number of participants, length of stay will be considered cancellation by the consumer and therefore will follow the requirements of Article 7.

 

8.2) Cancellation of the tour package

 

In the supposition that, before departure, the organizer communicates in writing the inability to provide one or more of the services covered by the tour package, proposing an alternative solution the consumer may exercise the right to either regain the amount already paid, or accept the offer of a proposed replacement package (under 2 nd and 3 rd paragraph of the above Article 7).

 

The consumer may exercise the rights mentioned above, even when the cancellation depends on the failure to reach the minimum number of participants anticipated  in the catalog or in the program outside the catalog.

 

The organizer who cancels the tour package, pursuant to article 1469 bis No. 5 of Civil Code , will return to the customer  twice the amount actually paid by the customer and materially collected by the organizer, except in the following cases:

 

a) cancellation due to one of the cases provided for in Articles. 12 and 13 of Legislative Decree 111/95, or force majeure, unforeseeable circumstances and failure to reach the minimum number of participants.

 

b) lack of acceptance by consumers of the possible alternatives offered by the organization in accordance with Article 13,paragraph 1 of Legislative Decree 11/95.

The refunded sum will not exceed double the amount that the consumer would be liable on that date in accordance with Article 7.2 above, if he had to cancel.

 

9) CHANGES AFTER DEPARTURE

The organizer, should after the departure be unable to provide for any reason, except for a circumstance due to the consumer, an essential part of the services included in the contract, must prearrange alternative solutions, without additional cost to the contractor, and in case the services offered are of lower value than those provided for, reimburse an amount equal to the difference.

In the evenience  no alternative solution proves possible, or the solution offered by the organizer is refused by the consumer for serious and justified reasons, the organizer will provide at no extra cost, a vehicle equivalent to the original means of transportation as was arranged to return to the starting point or to any other place agreed upon, consistent with the availability of vehicle and seats, and will refund to the extent of the difference between the cost of services provided and the services performed up to the time of anticipated return.

 10) REPLACEMENTS

The renunciating customer may be substituted by another person provided that:

a) the organizer is informed in writing at least 4 days before the date fixed for the departure, contextually receiving information regarding the identity of the assignee;

b) the substitute meets all the conditions for the fruition of the service (by Article 10 LegislativeDecree 111/95) and in particular the requirements for passport, visas, health certificates;

c) the incoming subject reimburses all expenses incurred by the organizer to proceed  with the substitution to the extent that such expenses will be quantified before the transfer.

The transferor and the transferee are also jointly and severally liable for the payment of the balance due and the amounts referred to in subparagraph c) of this article.

In relation to certain types of services, it can happen that a third service provider does not accept the change of the name of the transferee, even if within the period referred to in point a) above. The organizer shall not be in such case liable for any rejection of the amendment by the third party service providers.

Any such rejection will be immediately communicated by the organizer  to interested parties prior to departure.

 

 

 11) OBLIGATIONS OF PARTICIPANTS

Participants are required to have individual passports or other valid document for all countries to be visited in the itinerary, as well as tourist and transit visas and health certificates if required. They must also respect the rules of normal prudence and diligence as well as those specifications in force in countries of destination, all information provided them by the organizer, and regulations and administrative provisions relating to the tour package. Participants will be liable for all damages that the organizer may suffer because of their failure to fulfill the above obligations.

 

The consumer is bound to  provide the organizer with all documents, information and evidence in its possession relevant to the exercise of the organizer’s right of subrogation against third parties responsible for damage, and is liable to the organizer of the injury caused to the right of subrogation.  The consumer must also inform the organizer in writing, at the time of booking, about any special personal requests that may be the subject of specific agreements as to the travel arrangements, provided that they are possible to implement.

 

12) HOTEL CLASSIFICATION

The official classification of hotel facilities is provided in the catalog or other information material only in accordance with the explicit and formal indications of the competent authorities of the country where the service is provided. In the absence of official classifications recognized by the competent Public Authorities of the countries also members of the EU where the service is provided, the organizer reserves the right to provide by  catalog or brochures, the organizer’s own description of the accommodation, such as to allow an evaluation and subsequent acceptance of the same by the consumer.

 

13) SYSTEM OF LIABILITY

The organizer is liable for damages caused to consumers due to total or partial non-fulfillment of the due contractual services, whether these are performed by the organizer personally or by third party service providers, unless the organizer proves that the event arised by the consumer (including initiatives autonomously undertaken by the latter during the execution of tour services) or by circumstances beyond the provision of services under the contract, by accident, force majeure, or circumstances which the organizers could not, according to the professional diligence, reasonably foresee or solve.

The seller from whom ​​the booking of the tour package is made,  do not assumes any liability for the obligations arising from organizing the travel , but is only liable for the obligations arising from his role as intermediary, and only within the the extent provided by the  laws or conventions mentioned above for such  liability.

 

 14) LIMITATION OF DAMAGES

The compensation owed by the organizer for personal injury can not in any case be higher than indemnity for damages provided for by international agreements with respect to services whose non-fulfillment has determined the responsibility: namely,  the Warsaw Convention of 1929 on international air transportation in its version amended at The Hague in 1955; the Berne Convention (CIV) on rail transportation; the Brussels Convention of 1970 (CCV) on the travel contract for any supposition of liability of the organizer. In any case, the compensation limit may not exceed the amount of  “2,000 gold Germinal Francs  for damage to property” provided for by  Article 13 No. 2 CCV and 5000 gold Germinal Francs  for any other damage and for those set by 1783 Civil Code.
15) SERVICE OBLIGATION
The organizer is obliged to lend such assistance measures to the consumer as are imposed by the criterion of professional diligence, solely in respect of obligations  for which the organizer is responsible as required by law or contract.
The organizer and the seller are exempt from their respective responsibilities (Articles 13 and 14), in those cases where failure or improper performance of the contract is attributable to the consumer or derives from an unforeseeable or unavoidable circumstance from a third party, or by a fortuitous circumstance or force majeure.

 

16) CLAIMS AND COMPLAINTS

The customer in accordance with Article 19 No 2 of Legislative Decree 111/95 must notify the organizer in the form of a complaint the irregularities and vices of the tour package, as well as the failures in its organization or realization immediately as they  have occurred so that the organizer can promptly remedy. If not immediately possible, the customer can also lodge a complaint by sending a  letter, by certified mail with return receipt, to the organizer or the seller, not later than 10 working days from the date of return to the place of departure.

 

17) INSURANCE AGAINST CANCELLATION AND RETURN

Nyala Wonder Travel is covered by insurance policy no 70435044.00 with SAI S.p.A. for civil liability under Articles. 15 and 16 of Legislative Decree 111/95. If not expressly included in the price, it is possible, indeed advisable, to stipulate, at the time of booking at the offices of the organizer or seller, or directly with specialized insurance companies,  a special insurance policy against the costs arising from cancellation of the package, accidents and luggage. It will also be possible to conclude an assistance contract that covers repatriation costs in case of accident or illness.

 

18) GUARANTEE FUND

The National Guarantee Fund is established at the Directorate General for Tourism of the Ministry of Productive Activities, to which the consumer may refer  (Article 21 Legislative Decree 111/95), in the event of insolvency or bankruptcy of the seller or said organizer, for the protection of the following needs:

a) refund of the price paid;

b) repatriation in case of foreign travel.

 

The fund must also provide immediately available funds in case of forced return of tourists from non-EU countries on occasion of emergencies either due or not  to the behavior of the organizer.

The assistance procedures of the Fund are established by decree of President of the Council of Ministers of 23/07/99, No 349 G.U. no.249 of12/10/1999 (Article 21 Legislative Decree No. 5 n.111/95).

 

ADDENDUM: GENERAL TERMS AND CONDITIONS OF SALE CONTRACT FOR SINGLE  TOURIST SERVICES 

 A) REGULATORY PROVISIONS

Contracts covering the supply of  only transport services, accommodation or any other separate tourist service, not being able to be construed as a  case in point of contractual organization of a trip or travel package, are governed by the following provisions of the CCV: Article 1 , # 3 and # 6, Arts. 17 to 23, Arts. 24 to 31, with regard to provisions other than those relating to organization contract and to other agreements specifically referred to the sale of a single service under contract.

 B) CONDITIONS OF CONTRACT

These contracts are moreover subject to the following clauses of the above general conditions of sale contract of tour packages: Article4 1 first paragraph; Article 5; Article 7;Article 8; Article 9; Article 10 1 first paragraph; Article 11, Article 15; Article 17.

The application of the aforementioned clauses does not at all determine the configuration of the related contracts as a case of a tourist package. The terminology  of those clauses relating to the contract of tour package (tour organizer, etc..) is therefore to be understood with reference to the corresponding figures of the sales contract for single tourist services (seller, accommodation, etc.).

MANDATORY NOTICE pursuant to Article 16 of Law 269/98.

The Italian law punishes with imprisonment those crimes related to child prostitution and child pornography, even if they are committed ​​abroad.

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